This article helps with steps to contact SonicWall support team. Copyright 2000new Date().getFullYear()>2000&&document.write("-"+new Date().getFullYear());. Notwithstanding the foregoing, SonicWall is entitled to seek immediate injunctive relief in any jurisdiction to protect its intellectual property. Help Desk IT Support Specialist. Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. This file can then be e-mailed to SonicWall Technical Support to help assist with a problem. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SonicWall, ITS SUPPLIERS, DISTRIBUTORS OR RESELLERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST OR CORRUPTED DATA, LOST PROFITS OR SAVINGS, LOSS OF BUSINESS OR OTHER ECONOMIC LOSS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE PRODUCTS OR THE SERVICES, WHETHER OR NOT BASED ON TORT, CONTRACT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT SonicWall HAS BEEN ADVISED OR KNEW OF THE POSSIBILITY OF SUCH DAMAGES. Before emailing the Tech Support Report to the Dell SonicWALL Technical Support team, complete a Tech Support Request Form at https://www.mysonicwall.com. As an around-the-clock support service, E-Class Support includes: More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally. Navigate to System |Diagnostics.. Assist the SonicWall support organization as required to drive resolution of support cases. Offering appliance-based products as well as value-added subscription services, our comprehensive array of solutions provide enterprise-class Internet and data protection without any compromises. Whenever you are submitting files to support, a set of 7 files are needed from firewall. COMPANY. Assist customers with deployment of SonicWall network security products like Firewall/IPS and VPN solutions. This is a good thing. Highlight the trace logs within your browser and paste them into a notepad. 0. Providing all logs can provide a big picture for support to identify any previously unknown or ongoing issue. Before emailing the Tech Support Report to the SonicWall Technical Support team, complete a Tech Support Request Form at https://www.mysonicwall.com. As standard policy, SonicWalls support obligation extends only to the two most recent point releases of the then shipping software/firmware version, and the two most recent point releases of the major release immediately preceding such software/firmware version, inclusive of all drivers and firmware associated with these major/point release combinations. Each party hereby agrees to submit to the jurisdiction of such courts. A single power cord going to a PoE hub can support whatever devices connect to it through their network cables. After the form is submitted, a unique case number is returned. To request to become a SonicWall technology partner or to . Telephone/Email/Web-based Support for 24x7 technical assistance SonicWall Product Lifecycle's can be found here! Provides Customer with bug fixes, updates and any maintenance releases that occur during the coverage term. Required Qualification And Skills College degree, technical school or equivalent education. Hisham Nov 08, 2022 19:07 Tue. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 02/22/2022 822 People found this article helpful 126,516 Views. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. Employer est. Item#: 40440062 | Model#: 3ZK-00222. Be the first to review. Whether you're in sales, marketing, engineering, product management, technical support, or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. I had originally worked with a Sonicwall tech to setup all of this six years ago and since then the only thing that has changed was the new server and a new Sonicwall but things were working before the new server. AN ambitious and strong technical Tier 1&2 ICT Product Support Specialist is sought by a leading provider of cutting-edge Telecommunications Solutions to join its fast-paced customer system support team. For customers using SonicWall Global Management System (GMS) to manage their distributed networks, theres SonicWall Comprehensive GMS. When ever there is an issue with Random restart or reboot, mention support about the time frame: when the device had restarted. This field is for validation purposes and should be left unchanged. NOTE: Web and email cases will be worked only via emails and case communication. Philadelphia, PA. This field is for validation purposes and should be left unchanged. Article created 4 years ago. Customers network performance is degraded. If your support contract is expired, please contact us today to reinstate support. All of SonicWalls product documentation is freely available online in Adobe Acrobat format athttp://www.sonicwall.com/us/support/2354.html. 8:00 am - 5:00 pm local time is defined as follows: NOTE:All SonicWall hardware appliance products (other than E-Class products) purchased and registered prior to April 1, 2012 come with 90 days of Standard Support (8x5) at no additional charge. 85: Monday through Friday, 8 a.m. to 5 p.m. for non-critical environments (according to local time zone) . In the event that SonicWall deems it necessary to perform field retrofits, upgrades or recalls due to critical functionality, reliability or product safety issues, Customer will make commercially reasonable efforts to comply with such requests in a timely manner, and make available for service or return all affected SonicWallProduct(s). If for any reason the firewall is not working as expected this article will explain how to gather required files for support to diagnose and resolve your request more efficiently. 89 views 0 comments. 2021 - 10 . 85: Monday through Friday, 8 a.m. to 5 p.m. for non-critical environments (according to local time zone) . The Tech Support Report generates a detailed report of the SonicWall security appliance configuration and status and saves it to the local hard disk using the DOWNLOAD REPORT button. For Licensing and Registration, when prompted choose Option 2. Found this solution : The SonicWALL IPsec Driver startup type has to be placed at Automatic. SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality whereSee this and similar jobs on LinkedIn. 25 views 3 comments. Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. - If current status is Stopped, start it. SonicWall 24x7 Support. Prepared new computers and mobile devices according to internal policies on standardized software and security deployment. 4 views 0 comments. The switch can provide up to 130 watts of power spread across 10 . BY PURCHASING AND/OR RECEIVING SonicWall SUPPORT SERVICES YOU ACCEPT THESE TERMS AND CONDITIONS. TtBs_Battousai Dec 08, 2022 09:09 Thu. Software and Firmware Updates . SonicWall SUPPORT SERVICES GENERAL TERMS AND CONDITIONS: THE FOLLOWING ARE THE TERMS AND CONDITIONS UNDER WHICH SonicWall, INC. (SonicWall) PROVIDES SUPPORT SERVICES TO YOU (THE CUSTOMER WHO PURCHASED/RECEIVES THE SUPPORT SERVICES) FOR SonicWall PRODUCTS. Provides Customer with delivery of critical replacement parts for defective parts under warranty. SonicWall salary trends based on salaries posted anonymously by SonicWall employees. SonicWall can be contacted to open a support case by any of the methods set forth on theContact Support page or through your MySonicWall.com account. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. Click Investigate in the top navigation menu. Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in 24x7x365 days environment. You would normally do this after talking to Technical Support. Support Services Offerings further do not include the following: If a Customer needs installation or configuration assistance, please contact us. Our online, moderated Forum is a great place to get technical assistance, ideas and suggestions from the SonicWall user community. APJ Award Winners: 2017 SonicWall APJ Emerging Rising Star - MayMust Co Ltd. 2017 SonicWall APJ Reseller Partner of the Year - NEC Fielding Ltd. 2017 SonicWall APJ Distribution Partner of the Year - Data World Computer and Communication Ltd. Events such as these are always a great reminder of the mutual success we share with our security . To call into support -. SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality whereSee this and similar jobs on LinkedIn. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. * Minimum 3-5 years experience in information technology or technical support * Extensive familiarity with Windows operating systems, including Server versions * Some background with Sonicwall, Cisco or other commercial-grade networking equipment * Experience with Exchange, Google, Office 365 and Active Directory administration Article created 3 years ago. Manufacture#: 01-SSC-7090. Gather trace logs from the Diagnostics page. SandroAlves Dec 03, 2022 01:01 Sat. The Knowledge Base is updated daily with the most current information about our network security, secure remote access, content security, backup and recovery, and policy and management solutions. Software and firmware downloads are available on the Download Center at MySonicWall.com. Announcing: SonicWall-Delivered SNSA and SNSP Certification Training. Vision Tech Solutions DMCC. Dubai, United Arab Emirates. CONTACT US. The System > Diagnostics page provides several diagnostic tools which help troubleshoot network problems as well as Active Connections, CPU, and Process Monitors.. Tech Support Report. 1TSOFLSO-060484. TIP: When ever there is an issue with Random restart or reboot, mention support about the time frame: when the device had restarted. - in View menu, select Show hidden devices. Tech Support Report. Hisham Nov 08, 2022 19:07 Tue. Shipment of replacement parts for Advance Replacement are routinely filled on the day that they are received if the RMA is processed before 12:00 PM Pacific Time (3:00 PM GMT in Europe). The Status indicator at the bottom of the page displays Please wait! Other - Python, PowerShell and other scripting skills; Proven telephonic and onsite . SonicWall E-Class Support 24x7 is designed for customers with SonicWall E-Class solutions. Mikrotik, Cisco, Dell, SonicWALL, FortiGate, Huawei). Download Tech Support Report (TSR). Founded in 1991, SonicWALL, Inc. designs, develops, and manufactures network security, secure remote access, Web and e-mail security, continuous data protection, and policy and management solutions. Provided Tier 1 & 2 IT support to technical and non-technical users through side support services. SonicWall requires continuous coverage for support agreements. Customers with Products that have an expired support contract who purchase SonicWall Support Services Reinstatement and a new one-, two- or three-year support contract receive a full 12/24/36 months of support from the date of Support Services Reinstatement. If you have a SonicWall firewall protecting your network, even if it's at another . Customers also viewed these products. Updates are limited to customers with valid service contracts. Chat support is available 6:00am 6:00pm Pacific Time Monday through Friday for firewall customers in N. America. Customers can find the Support contact number according to the region/location from Contact Support - SonicWall. SonicWall will pay the return shipping if the return is made in accordance with SonicWalls return shipping instructions. The below resolution is for customers using SonicOS 6.5 firmware. for the software/firmware version designated 3.04.02, the major release is 3, and the point release is 4). Such replacement parts shall function in an equivalent manner to, or better than, the original parts which they are intended replace. This file can then be e-mailed to SonicWALL Technical Support to help assist with a problem. Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. Technical Phone and Chat Support (GS324TP) 49,999.00. Our professional SonicWALL Support team are available to help you NOW! As an example, if the last, officially released, software/firmware version in the 2.0 branch prior to moving to the 3.0 branch was 2.12.06, and the currently shipping software/firmware version is 3.04.02, SonicWalls support obligation would extend only to software/firmware versions 3.04.xx, 3.03.xx, 2.12.xx and 2.11.xx. Command line interface (CLI) scripting and technical support have been issues for some users. To send the TSR, system preferences, and trace log to SonicWall Engineering (not to SonicWall Technical Support), click Send Diagnostic Reports to Support. Youll find The Forum athttps://forum.sonicwall.com/. SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- andSee this and similar jobs on LinkedIn. Those are : TIP: Create your case online and upload these files to your service request before calling into support, you will be routed directly to support, bypassing customer service and significantly reduce your time on the phone:How to submit a support case online at mysonicwall.com. SonicWalls state-of-the-art Knowledge Base system is a simple-to-use system that gets you answers to installation, configuration and troubleshooting questions. http://www.sonicwall.com/us/support/2354.html. You may be asked to provide a credit card number or billing authorization to secure the return of the defective part to SonicWall. Enter the interval in minutes between the periodic reports in the Time Interval (minutes) field. If an acceptable return part is not received by SonicWall within thirty (30) calendar days of the Return Material Authorization (RMA) number being provided, plus reasonable shipping time, an invoice for the replacement part(s) will be mailed to Customer. If you're ready for a . SonicWall reserves the right to change the terms of these Services General Terms and Conditions and the Support Services Offerings from time to time by posting a new/different Services General Terms and Conditions and Support Services Offerings on its web site (sonicwall.com); provided that the terms and conditions of the Services General Terms and Conditions and Support Services Offerings in effect as of the date of Support Services sales order booking by SonicWall shall apply to that specific sales order. . Registering Your SonicWall Internet Security Appliance Registering from the Management Interface Registering at MySonicWall.com Serial Number. Technical Support Advisor - Premier Services. Compare or Copy files slow when using VPN (Client to Site) Question. The reason is that every installation of Analytics or GMS will generate an GUID (globally unique identifier) and that needs to be deleted on our backend by our support team before you can reuse your Authentication-Key and Serial-Number for the new installation as each installation will generate a new GUID. Doctor of Pharmacy Candidate 2024- Philadelphia College of Pharmacy. . Click OK to save the file. On the address bar, add /settings/diag after the Mgmt as, In the drop down select All + Current, then click. Call a Specialist Today! You will need the following information in order to create a support case: SonicWall Hardware Product(s) that are covered under an active support contract are eligible for Advance Exchange. When a support case is called in for a Hardware issue and the SonicWall representative determines a replacement part is necessary, an advance shipment of the applicable replacement part will be sent to the Customer in exchange for the defective part, before the defective part is returned (Advance Exchange). In Stock. Log on to the firewall. The Status indicator at the bottom of the . Technical Support. NOTE: The standard Limited Software Warranty does NOT entitle Customer to software upgrades or major releases which may include feature enhancements and/or additional functionality unless these extended capabilities are incorporated into a maintenance release specifically compiled for the code version originally shipped to/or downloaded by Customer. If you have any questions or you would like assistance in generating your new license, contact SonicWall technical support. 0. . Documentation Network functionality is noticeably impaired, but most business operations continue. Be sure you paste the entire contents of the trace logs in the notepad before saving. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. Sold by ICONIC INC. and ships from Amazon Fulfillment. SonicWall will automatically transfer the registration information and any subscription services Product on the defective part to the replacement unit. 0. Microsoft System Center Orchestrator Server - License & software assurance - 1 user - academic, annual fee, Enterprise - MOLP: Open Value Subscription - level F - Win - All Languages. This file can then be emailed to SonicWall Technical Support to help assist with a problem. The serial number of the appliance or software solution, Step-by-step installation or configuration of SonicWall or third-party products or services, Step-by-step assistance with configuration migrations, Product upgrades or general solution provider services, Modification of firmware, hardware, Products or Services. engineering, product management, technical support or . To send the TSR, system preferences, and trace log to SonicWall Engineering (not to SonicWall Technical Support), click Send Diagnostic Reports to Support. In Europe, an RMA Purchase Order Fax form can be used instead of a credit card. If you need more information or technical support about how to configure a third-party product, see the documentation and support resources for that product. To send diagnostic files to SonicWall Tech Support for crash analysis, select the Automatic secure crash analysis reporting toggle switch. engineering, product management, technical support or . Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. To periodically send the TSR, system preferences, and trace log to MySonicWall for SonicWall Engineering: Select the Periodic secure diagnostic reporting for support purposes switch. 610.51 inc VAT. Announcements Question. Whether you're in sales, marketing, engineering, product management, technical support, or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. In June, SonicWall announced the company surpassed 3 million firewalls sold and achieved 50 percent growth in partner deal registrations, reflecting more than $250 million in new pipeline. This umbrella support service delivers all the benefits of a Dynamic Support 24x7 support contract for every eligible SonicWall appliance managed through a SonicWall GMS deployment. AD Password Reset Reset your SonicWall password. Failure to maintain SonicWall Product software and firmware to these supported levels without the express authorization of SonicWall will relieve SonicWall of any obligation to resolve Customer technical issues and provide support. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. - Open Device Manager. SonicWall Limited Warranties do not include technical support. SonicWALL's obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL's then-current Support Services policies. Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. Next business-day shipping is not available for all locations please check with us or SonicWall for determining whether next-business day shipping is available for your location. . Support also includes general assistance regarding use and . Based on your SonicWall product and the end user's device, find and download the most up-to-date version of the VPN client you need to provide your employees with . while the report is sent, and then displays Diagnostic reports sent successfully. You can contact the SonicWall 24x7 Phone Support Team for more complicated cases. The System > Diagnostics page provides several diagnostic tools which help troubleshoot network problems as well as Active Connections, CPU and Process Monitors.. Tech Support Report. Available in one-, two- and three-year agreements, SonicWall Dynamic Support services include: Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver 8x5 Support and Standard Support (8x5) provide for direct technical assistance during local business hours 8:00am 5:00pm Monday through Friday, excluding holidays. All active 24x7 and Standard 8x5 Support licences include phone/email/web support, essential software/firmware updates to keep your appliance up-to-date with patches and new services, and next business day replacement warranty ensuring replacement if your device fails. SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality whereSee this and similar jobs on LinkedIn. Customer requests information regarding product capabilities, installation or basic configuration. Heres your starting point to renew support contracts for your SonicWall security product or service. The below resolution is for customers using SonicOS 7.X firmware. : $18.00 - $26.00 Per Hour. Recent FAQs. You may be told that this is a case that is best worked via phone call/live troubleshooting. The organization specializes in a partnership approach to businesses by . Every support engineer is certified and experienced to solve your issues right now! engineering, product management, technical support or . If you have noticed the firewall has been stuck at a reboot loop starting from 9:30 PM EST ON 20 Jan 2022 onwards then implement the workaround that is listed below.Step 1: Unplug the WAN connection (If you are unable to login to the firewall) Step2: Login to the firewall from the LANStep 3: Navigate to The Diag page. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs. Major releases are signified by the integer preceding the first delimiter in the software/firmware version string, while the point release is indicated by the integer immediately following the first delimiter in the software/firmware version string (e.g. Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. Download firewall settings . Follow the below link to create a web case: You can contact the SonicWall 24x7 Phone Support Team for more complicated cases, Customers can find the Support contact number according to the region/location from, For Licensing and Registration, when prompted choose, For New Technical Support, when prompted choose. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SonicWall'S MAXIMUM LIABILITY TO CUSTOMER ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS RECEIVED BY SonicWall FOR THE PRODUCTS AND THE SERVICES PURCHASED BY CUSTOMER, PROVIDED THAT WHERE ANY CLAIM AGAINST SonicWall RELATES TO PARTICULAR PRODUCTS AND/OR SERVICES, SonicWall'S MAXIMUM LIABILITY SHALL BE LIMITED TO THE AGGREGATE AMOUNT RECEIVED BY SonicWall IN RESPECT OF THE PRODUCTS AND/OR SERVICES PURCHASED BY CUSTOMER AFFECTED BY THE MATTER GIVING RISE TO THE CLAIM. Order by 15:00 and receive your order on Wednesday 7 Dec. Standard delivery 6. How to submit a support case online at MySonicWall.com. SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. The Tech Support Report generates a detailed report of the SonicWALL security appliance configuration and status, and saves it to the local hard disk using the . Salary. Most SonicWall products come with a limited warranty.The limited warranty, if any, is set forth in theSonicWall End User Product Agreement(or software license) that accompanies the product for the agreement that applies to most SonicWall products). The Tech Support Report (TSR) generates a detailed report of the SonicWALL security appliance configuration and status, and saves it to the local hard disk using the Download Report button. You get an expert on the other end of the phone, an online chat, or an email. Set forth below is additional warranty information applicable to the products that come with a limited warranty. Call a Specialist Today! The Tech Support Report generates a detailed report of the Dell SonicWALL Security Appliance configuration and status, and saves it to the local hard disk using the Download Report button. This integration guide describes how to configure a BOVPN virtual interface tunnel between a WatchGuard Firebox and a Dell SonicWALL TZ400. English German Spanish French Italian Chinese Apoorva Jagadeesh. Site Terms and Privacy Policy, Email Protection and Standard Support 8x5, Email Protection and Dynamic Support 24x7, Application Intelligence and Control Service, Remote Installation & Support Services by Western NRG, 2021 Mid-Year Update SonicWall Cyber Threat Infographic, 2021 Mid-Year SonicWall Cyber Threat Report, Mid Year 2020 SonicWall Cyber Threat Report, Secure Your Shared Assets with Zero-Trust Security. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials. The SonicWall Technology Alliance Partner Program enables partners to inetgrate complementary solutions with SonicWall offerings. BlueAlly (formerly Virtual Graffiti Inc.), an authorized SonicWall reseller. - open SonicWALL IPsec Driver and set Startup Type to Automatic. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. Job. Customer shall be responsible for maintaining software and firmware versions on its SonicWall Product(s), via download from the SonicWall Support web site (http://www.MySonicWall.com), to levels consistent with the minimum supported versions. The Tech Support Report generates a detailed report of the SonicWALL SuperMassive configuration and status, and saves it to the local hard disk using the Download . .st0{fill:#FFFFFF;} Yes! Save. Streamline your experience with support, upload complete logs upon case creation to save your time spent on the phone or back and forth with support. The SonicWall SWS12 switch handles this problem by adding deep power management to the suite of standard networking configuration options. . A software or firmware update/upgrade replaces and/or supplements the Product that formed the basis for your eligibility for the update/upgrade, and does not provide you an additional license (copy) of the software or firmware to use separately from the Product to be updated/upgraded under the support contract. SonicWall shall neither be liable nor responsible for any data Customer leaves on the returned parts. SonicWall offers fun, high-energy work environments at the leading edge of technology, networking, and cybersecurity. The parties agree that neither the United Nations Convention on Contracts for the International Sale of Goods, nor the Uniform Computer Information Transaction Act (UCITA) shall apply to this Agreement, regardless of the states in which the parties do business or are incorporated. Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials Support Image Widgets. Related Topics. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. SonicWall reserves the right to invoice Customer for returned parts that show evidence of having been subjected to misuse and Customer agrees to pay such invoices. How to submit a support case online at mysonicwall.com, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. Click Download Tech Support Report to save the file to your system. Please contact SonicGuard.com today for further information. Customer is responsible for permanently deleting any and all of its data on the returned parts prior to the parts being shipped back to SonicWall. 2.6K discussions 10.5K comments Most recent: Compare or Copy files slow when using VPN (Client to Site) by Arkwright. How can I transfer licenses to my Secure Upgrade device after registration? Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. Scrolling half way down the web browser printout before highlighting the text helps to copy the complete contents of the trace logs within the web browser. Select all the options box under T each Support Report and then click Download Report. SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. - expand Non-Plug and Play Drivers. Available in one-, two- & three-year agreements, SonicWall Dynamic Support 24x7 is an around-the-clock support service. Products for which support is requested must be registered with SonicWall and covered by an active SonicWall support contract. Supporting a Unified Cybersecurity Policy. SonicWall supports multiple integration methods including open application programming interfaces (APIs), connectors and other development tools. How do I transfer a unit from one mysonicwall.com account to another? This file can then be Emailed to SonicWALL Technical Support to help assist with a problem. Priorities and corresponding response targets are defined as follows: SonicWall'sSupport Services Offeringsdo not create, nor do SonicWalls prices include, any obligation, express or implied, to provide maintenance or support involving the repair or diagnosis of damage, malfunctions or product failures caused by: (a) any third party; (b) accident, misuse or abuse; (c) alteration of SonicWall Product(s) (including modification of SonicWall Software or Hardware) by anyone other than SonicWall or a SonicWall-authorized service provider; (d) Third Party Components sold by SonicWall or SonicGuard.com that are not explicitly covered by a SonicWall Product warranty and/or SonicWall Support Services, as specified in the applicable documentation; (e) products not sold by SonicWall that are attached to or used with SonicWalls Products, even if said non-SonicWall or non-authorized products were sold by one of SonicWalls authorized resellers; (f) the Customers failure to provide a proper environment for the SonicWall Product(s) (within the range of tolerances listed in the applicable SonicWall site planning and installation guides); (g) damage during transit (other than shipment from SonicWall to Customer); (h) power surge or failure; (i) acts of God such as fire, storm, flood, or earthquake, government acts, labor strikes, acts of terrorism and riots or acts outside of SonicWalls control; or (j) any other condition not arising under normal operating conditions. Contact SonicWallas described in Contacting SonicWall for Support and Warranty Service.Note that you may be required to provide proof of date of purchase for warranty service eligibility. Whether you're in sales, marketing, engineering, product management, technical support, or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. You can unsubscribe at any time from the Preference Center. Article created 5 years ago. If processed later, it will be sent out the next day. If you're ready for a career that . SonicWall offers fun, high-energy work environments at the leading edge of technology, networking, and cybersecurity. Exclusive to NSa 5600, NSa 6600 and SuperMassive 9000 Series Next-Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely. SonicWall collected 19 industry awards for its strategy, portfolio and leadership since becoming an independent company in November 2016 and Conner was . . Whether you're in sales, marketing, engineering, product management, technical support, or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. 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