Solve staffing issues with managed services to support your team and clients. Antivirus software is a strong line of broad defense against more general infectious files. Displays the date/timeof the last check-in, the number of internal monitors, the number of system monitors, the number of remote monitors, and the number of data collection monitors for the computer. The Asset Summary report shows a breakdown summary of all assets for each client per location, followed by a detailed list of computers and network devices for each location. Compliance percentages are calculated as the number of Approved and Installed patches over Approved patches. Displays the client and location the computer is associated with, as well as the computer name, nickname, domain, the last login ID and the asset tag. The Software List Report displays alist of applications installed on each computer. Terms. Sarah runs the Backup Health Report to verify the backup of her clients' systems. Machine learning antivirus also provides an additional layer of protection since it can usually be used with other forms of virus protection. Not sure if ConnectWise Automate, or Norton AntiVirus is the better choice for your needs? You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. To ensure that mission-critical data and files are safe from digital threat actors, MSPs should focus on including antivirus protection in their coverage plan. Displays the computer's current backup schedule. Antivirus software is a computer program or set of computer programs designed to defend a personal computer or larger network against malicious files or software applications. Displays the top fiveworkstations with the highest drive space utilization represented with a horizontal bar and percentage. Displays the Microsoft bulletin number for the patch. But knowing how antivirus software weaves into the greater cybersecurity strategy requires a deeper understanding of the subject. This report can be run for all clients or by a specific client. Displays the computer, backup schedule, the success of the last backup job that was run and the total number of successful and failed backup jobs compared to the total for several time periods (less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days). These can be used to show the value you add to your clients business. Displays the list of health checks that are applied to this computer and their latest score. Antivirus protection starts with antivirus software, which scans the files on your computer and compares them against an internal database of malicious files. Each virus has its own unique code or signature. Antivirus software is almost every computer must be products, with the increasing computer technology, almost every person who uses computers have encountered computer viruses, so antivirus software is also less than necessary. Advanced quote and proposal automation to streamline your quoting. Status is based on computer uptime (e.g., Shutdown, Standby/Hibernate, Service Updating, Disconnected (if the last contact ismore than 15 minutes ago) and Running). Displays basic computer information to identify the asset. Displays a graphical history of completed and failed backup instances over the last 30 days. These software platforms typically run automatically in the background of a computer and are barely noticeable. Displays the client, location, computer, computer nickname, domain name, IP address, and operating system associated with the computer. Anti-malware also works on more complex infectious files like worms, trojans, and spyware. Displays the overall health of the client. Displayed as [StandardsPassed] passed / [StandardsApplied] evaluated = [StandardsPassed] / [StandardsApplied]%. The report can be run for all clients or by client. Each contact displays their first and last name, City and state, email address, primary phone, and mobile phone. Performance indicators can be used to uncover issues on an agent or opportunities to upgrade aging and inadequate hardware. ), Displays the destination path of the backup job (e.g., \\MYDRIVE\SPBackup\SERVER\SERVER_VOL-b001-i215.spi. We offer, , so you can be absolutely sure were the best fit for your clients cybersecurity needs. Displays details regarding the client, location and computer for which this report was run. Displays the page number, company name, and the date the report ran. Additionally, the Executive Summary report (or any report utilizing these subreports) can be further customized by adding calculated fields which give you the ability to hide or display some components and even change the number of items listed by changing the value of the expression. Client/Location/Computer/Contact Information. For example, showing all remote access events initiated by Automate users. Indicates that the installed application has been classified as bad. Everything you need to know - from our experts. Antivirus software is a strong line of broad defense against more general infectious files. This page explains how to handle false positives from antivirus software. To receive a quote for this one-time paid professional service, please reach out to youraccount manage or the Marketplace team at Marketplace@ConnectWise.com. For MSPs specifically, its also important to consider upgrading from conventional antivirus options to full endpoint detection and response (EDR) software for even stronger protection. We offer trials & demos, so you can be absolutely sure were the best fit for your clients cybersecurity needs. Sarah runs the Timesheet Report for the client to show the number of billable hours and the corresponding tickets for the past 30 days. In the past Chesterfield Mall was a great mall shopping destination. ConnectWise Automate has market share of 2.88% in antivirus market. Cloud-based detection leverages online resources to ensure the database can identify the latest file signatures associated with attacks. 2022 ConnectWise, LLC. Displays the report name, company logo, and the date the report was generated. Displays signature and date lines for the technician and client to indicate that the backup jobs were completed to their satisfaction. In some case, users may see the ConnectWise Control software falsely-flagged as malicious. All rights reserved. Anti-malware also works on more complex infectious files like worms, trojans, and spyware. Displays the count of patches that are missing (approved and not installed). Displays the date the asset was added, the date the operating system was installed, the date and time of the last startup, the date and time of the last contact, and the current status of the computer (e.g., disconnected, connected, etc.). The Patch Compliance report draws from data gathered from the Patch Manager, and displays up-to-date information about the current patch health of your managed systems, detailing each device and patch that is non-compliant. Here is a list of some vendors and their instructions for reporting false-positives: See our troubleshooting steps if you are still having trouble joining a session as a host. It is recommended to run the report monthly but can be adjusted as desired. The RemoteWorkforce Access Audit report displays a history of contact-initiated Control sessions. Bitdefender Professional Services provides deep cybersecurity expertise, helps improve efficiency, and strengthens your organizations security posture and cyber resilience by working with our experts. A free trial is also available through the ConnectWise Marketplace. Youll also be able to elevate the antivirus component of your managed services through our. Failed Patches: The computer is missing one or more patches due to one or more failed installation attempts. This subreport is used throughout the default Automate reports to generate a globally used report header page. Displays identifying details about the computer, such as the client and location the computer is associated with, as well as the computer name, nickname, operating system, IPaddress, current status, current user, etc. Displays a list of asset that have been added within the range and includes the asset name, assigned location, the date the asset was acquired, the type of asset and any relevant notes. Limits the report results to a specific client. By default, 30 days of information will be recorded in the antivirus threats table. Displays the date the report was run, the company name and the report page number at the bottom of each page of the report. Inside the actual mall all of the national brand stores have left, this includes the cafe court area. Any of the reports can be manually generated, or scheduled to be generated at specific times. Displays the report name, client name, location name, and company logo. Displays a list of the most commonly installed software including the name of the application, version, installed size of the application, and number of assets that have the software installed. Displays the network information for the computer, to include the local IPaddress, router address, gateway address, and MAC address. Displays the backup type, date and time the backup was started and ended, status of the backup, and the amount of time until the next successful backup in the schedule. Health reports help technicians find problem areas and can also be used with Client reports to show the value you add to your clients business. Displays the date range that the report was generated. However, much like signature-based detection, the downside is that it struggles to detect newer virus signatures. ConnectWise, a self-hosted, remote desktop software application that is widely used by Managed Service Providers (MSPs), is warning about an unusually sophisticated phishing attack that can let . Bitdefender Professional Services come alongside your security professionals to get your Bitdefender solution up quickly, and efficiently and running and protecting your environment. Calculation is displayed as [HealthCheckScore] / [HealthCheckScoreMax]. The Performance Review report displays a single page summary of each computer and its corresponding performance history. Includes reports that display key performance indicators of managed devices (e.g., the CPU utilization of an agent). Displays the name of the report that was generated. Eliminate shared admin passwords and protect customers from security threats. The .NET process model allows the 3 services to run independently in Additionally, the total counts for servers, workstations and network devices is displayed. Displays the month, day, and year of the last patch. Click + Add. Displays the names of the client and location, the name and nickname of the computer, the domain name, and operating system of the computer. The ESET Direct Endpoint Management plugin for ConnectWise Automate is developed by ESET in cooperation with ConnectWise to deploy, manage and report on ESET endpoint and ESET Endpoint Encryption ( EEE) products within your ConnectWise Automate Console. Adjust schedule, as needed. Displays the number of servers, workstations, and network devices associated with the client. The Computer Audit report shows a detailed overview of a computer. Displays the name of the drive, the volume name, assigned drive letter, model, drive type, file system designation, drive size, the amount of the drive that is used, the amount of the drive that is available, the fragmentation percentage, and any drive risks (which display in red text if items need attention). The antivirus health score value is based on the score reported in the Client Antivirus Health section. 24/7/365 network operations center of expert technicians at your service. Displays a list of patches that are not fully distributed to approved devices. Displays the processor, memory and hard drive performance at the time of the report generation. This report includes a signature block that is intended for technicians and clients to "sign-off", indicating its completion. This report provides you with a simple starting point for developing custom client reports. CWA (ConnectWise Automate) PlugIn documentation. Displays details regarding the status of installed and/or uninstalled patches. To prevent false detection, the ConnectWise Control files are signed with code-signing certificates wherever possible. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Antivirus software is a baseline tool that MSPs use to protect their clients against malicious files and digital threat actors. Displays a list of devices that are at risk due to a non-compliant configuration. This report can be run for all clients or by a specific client. Completed backup instances are shown as green and failed jobs as red. The graph displays percentages for Critical, Important, Moderate, Low and Unspecified. Occasionally, an antivirus may flag these files as suspicious. 690 Chesterfield Pkwy W Chesterfield, MO 63017-0760 Telephone: (636) 537-4000 Scanner . Displays the total number of computers (servers and workstations) and network devices by location in separate pie charts. The computer systems are separated by two categories, servers and workstations, which are further categorized by operating system. Displays a graphical breakdown of tickets based on their category in the form of a pie chart. Well keep you informed of everything we see so you can pass the information along to your clients. This section is broken down into two sections: Displays the computer/location, IP address, operating systemand the date the agent was added for any agents that do not have a backup scheduled. In the Script editor window enter applicable script parameters and click Create. Displays the compliance score of the location. Displays the contact information the ticket is associated with, to include the company, location, address, contact name, and telephone number. The Asset Analysis section displays the number of servers, workstations, and network devices. The on-premises software is typically installed onto a single server, with the 3 services running inside a single executable. Information may include the name of the client/location/contact, address, email address, country, phone number and fax number. All Rights Reserved. An antivirus platform may also scan files already existing on your computer. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. KPI dashboards and reporting for real-time business insights. Professional services automation designed to run your as-a-service business. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. 2. The patch compliance calculations do not include third party patches. The Network Device List report displays the list of network devices and a brief summary of each asset for the selected client. Displays a list of assets that are not assigned a contact. Displays the date the report was run, the company name, and the report page number. Displays the date the report was run, the company name,and the report page number. If there is no backup data available, the chart is replaced with No Backup History Found. Chesterfield is located just about 25 minutes west of downtown St. Louis, along the Interstate 64/U.S. The Client Health Standards report includes a graph of devices that are currently within standards. To identify malicious files, antivirus software will implement one of three basic detection methods: Learning how antivirus protection works is an integral part of providing the most robust coverage possible. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. This report can be run for computers, tickets, ticket status, clients or by a specific client. displays the report name, company logo and thedate the report was generated. Useful for creating consistent report components that can be used on all reports. . ESET Security (4) OpenDNS Umbrella (3) Webroot (2) VIPRE Endpoint & Email Security (1) . The Tickets report displays a detailed printout of up to 5,000 Automate tickets from the last 30 days and their associated ticket data items, excluding ticket comments. It is recommended to run this report weekly; however, you can adjust the frequency to be more or less frequent in order to meet your obligations to your clients. Displays a breakdown for each computer including the location, operating system, IP address, CPU performance, RAM performance and Drive performance. In signature-based detection, this signature gets compared to an online database of hundreds of millions of known threats. Displays the number of devices deployed over a period of time. Displays the date and time the job ended. Still uncertain? Displays the rating formeasurementsof performance pertaining to CPU, memory, drive, drive fragmentation and NAS storage performance. Displays a chart of recent antivirus health scores for the client. Important: Modifying this SubReport modifiesall reports that use it. Displays the source volume of the backup job (e.g., C:, G:, etc. Displays the name of the domain that the computer belongs to. Open the System Dashboard > Config > Configurations > Properties. Purpose-built with your needs in mind, ConnectWise SOC services for Bitdefender provide 24/7/365 monitoring and response backed by expert staff with extensive threat detection and incident response experience. Displays the first page of every report using the following format: This SubReport is used throughout the default Automate reports to generate a globally used header page. Additionally, the status of patches on devices is broken down by their status (I = Installed, NA = Not Attempted, and F = Failed). Safeguard and manage digital keys for strong authentication and provide cryptoprocessing to your physical computing device with a hardware security module (HSM). Increase shareholder value and profitability. Additionally, the section lists the number of locations and contacts associated with the client. Whether youre looking to provide better virus protection for your clients or need to secure your own defenses at your SOC. 24/7/365 threat monitoring and response in our security operations center. The Drive Detail report displayseach computer's internal drive details, including drive usage over time, drive fragmentation, and SMART status. Antivirus applications are a more general defense mechanism against various forms of intrusions and malicious files. Displays when either the patch has failed to install or uninstall successfully. Our solutions act when malicious activity or anomalous traffic is detected. Data networks in these marketplace sectors handle confidential data and adhere to strict compliance regulations. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Sarah runs the Service Ticket Summary report to show the client, ticket statistics for the past 30 days. The computer is not at risk due to a non-compliant configuration. Displays Microsoft's severity level for the patch. sqlyog -> select * from virusscanners and look for the conflict. Software reports provide information regarding software inventory on agents as well as results of application patching. The Client Performance Review report displays a breakdown of CPU, RAM and drive space usage for each client. From there, they can shut down or limit the functionality of any files or apps that look suspicious. Displays the client name, ticket number, the date the timeslip was created, the description, the technician that entered the timeslip, the timeslip category, and the amount of time that was entered on the timeslip, calculated as a fraction of hours. We protect trillions of dollars of enterprise value across millions of endpoints. The SentinelOne platform safeguards the world's creativity, communications, and commerce on . This report can be run for all clients or by a specific client. It's in the DB with a numeric value assigned for whatever AV it detects. Macy"s remains as the only major anchor tenant. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. Displays the service history for the computer, to include the date/time the computer was added, the date/time the operating system was installed, the last startup date/time and the date/time the computer was last contacted. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. This method still relies on a database of file signatures, but system administrators and MSPs dont have to worry about keeping that database constantly updated. Displays a list of assets, sorted by their contact. Cybersecurity pros are opting for this method over signature-based as it has a much higher detection rate. Displays a graphical representation of the newtickets over the course of the last 30 days. Displays the compliance score of the client. Displays the top five servers with the highest drive space utilization represented with a horizontal bar and percentage. This report can be run by Client, Location, Computer or all clients. Displays the time difference between the current failed backup job and the next successful backup. You can expand the client or location name by double-click on it. Monitor, troubleshoot and backup customer endpoints and data. Chris runs the Ticket report to see a list of all Automate tickets and the time spent working on the tickets. This report can be run for all clients or by a specific client. Displays the client name, address, country, telephone number, fax number, andthe number of locations associated with the client. The backup health is calculated by comparing the number of successful backup jobs against the total number of backup jobs. Displays the time, in minutes, that was spent on tickets by week. Displays a chart of the percentage of devices within the standard and those failing to meet the standard. Youll also be able to elevate the antivirus component of your managed services through our security integration partners, featuring some of the best names in virus and malware protection. If the script was scheduled on a group, you will be prompted to open the group. Save time with ticketing and billing automation, Set up tickets to be triggered automatically in Manage based on Bitdefender security events, Synchronize the network inventory in GravityZone via Client Mapping, Deploy manually and automatically Bitdefender Agent, See security events and manage alerts in Automate when Bitdefender identifies a threat Bitdefender ConnectWise Manage Integration, Configure Bitdefender API keys and access URL, Mapping CW RMM to Bitdefender Sites in CW RMM portal, Deploying the Bitdefender Endpoint Security Tools (BEST) on devices from the CW RMM portal via CW RMM policies and packages, Setting up ConnectWise Automate integration in Bitdefender GravityZone console, Bitdefender Endpoint Security (standard offering), https://www.youtube.com/watch?v=wXnqrAhnpCA&t=292s, https://www.youtube.com/watch?v=eCHUpwryrz0, https://www.youtube.com/watch?v=_lPZ6CC65mE, Security for Virtualized Environment (SVE). The patch inventory has not been updated in the last 30 days. Displays a detailed list of all current outstanding alerts for the client and includes a date/time of the alert, the source, and the alert message. ConnectWise Automate competes with other products in the Anti-Virus, Backup, Data Center Management, IT Asset Management, IT Management, IT Service, IT, Server And Network Monitoring, Network Monitoring, Network Security categories. That's why ConnectWise has teamed up with industry-leading security providers to offer solutions and integrations designed to reduce the risk of external attacks, with protection of user accounts and endpoints. Andy can quickly determine what assets are at risk due to out-of-date definitions, antivirus not being installed, antivirus is disabled, and any threats that have occurred. The list includes location, computer name, volume name, size and percent of drive space utilized for each server. Displays the manufacturer, product model, chassis type, processor, memory, the number of internal drives, asset tag, and percentage of space available on the computer. Displays the full product name of the detected definition vendor. The computer systems are separated by two categories, servers and workstations, which are further categorized by operating system. Displays the date that the patch was discovered. Displayson the last page of the report and explains the various parts of the report. Includes reports that detail the hardware and assets in your clients networks. Completed backup jobs are displayed in green, failed jobs as red, and canceled jobs as yellow. The computer is missing one or more patches that were approved but an install was not attempted. Displays the month, day, and year of the last scan. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>. Product Overview. If you have any application issues, please emailHelp@ConnectWise.com. Displays the software summary for the computer, to include the operating system, build version, .NET Framework version and the total number of apps installed, unclassified apps, blacklisted apps, startup items, services and processes. The Executive Summary report displays the current health status, recent asset analysisand includes list views of devices at risk for patch compliance, drive utilization and asset standards not met. Displaysa list of contacts that are not assigned to an asset. Displays the outcome of the report (e.g., In Progress, Success, or Failed). The Computer Health Standards report displays details about the latest standards and health checks, for each computer. Help your customers do the due diligence to identify and address email security gaps. Advanced quote and proposal automation to streamline your quoting. ConnectWise Automate competes with 40 competitor tools in antivirus category. Sarah, the ConnectWise Automate Administrator, needs to show what machines her technicians are accessing and the reason for access to ensure regulations are being adhered to. Green indicates healthy, yellow indicates that it needs review, red indicates that it is unhealthy and gray indicates that it has not been evaluated. Displays the name of the pertinent computer at the top of the page. This integration has been buggy and I am still working with Connectwise and Bitdefender to get autodeploy to work. Here are the features you should look for in a robust antivirus software: ConnectWise has a full suite of tools to provide and supplement antivirus software for your clients. Displaysa chart of the percentage of workstations by the operating system. Displays the name of the client, the address of the client, the country associated, and the phone/fax numbers of the client. At SentinelOne, customers are #1. Keep your clients at ease with backup and disaster recovery you can trust. In the past five or so years this mall continued a sharp decline in business. Occasionally, an antivirus may flag these files as suspicious. This section is broken down into three areas: Displays the rating for measurements of performance pertaining to CPU, memory, drive, drive fragmentation and NAS storage performance. Displays the patch compliance score as a colored icon based on the scoring method used by the Patch Manager in Automate. Enter your email address to receive updates from ConnectWise. By default, the signature block displays; however, if the signature block does not display it has been configured to not display. This webinar explores how MSPs put together a full suite of tools/strategies to, To identify malicious files, antivirus software will implement one of. The Antivirus Health report gives a detailed look at the client's overall antivirus health leveraging the client history, with the average definition file age, the total managed assets, and the total assets at risk. Displays a graphical breakdown of tickets on the basis of their current severity level in the form of a pie chart. Qualifying Conditions. High-level summarization regarding the overall health of an agent or client or the health of one or more specific categories. Detailed results are grouped by location, failed backups, and systems without backups installed. The purpose of the report is to give you the option to provide your clients with details of Control remote connections into their environment and bill accordingly. Antivirus protection is even more critical in certain industries like government and healthcare. The bottom of each column also displays totals for each one (computers, connections and connection duration). ConnectWise Automate has 1315 and STOPzilla AntiVirus has 5 customers in Network Security industry. Displays the report name, company logo and date range for the report. However, the report frequency should be based on your obligation to your client, so adjust as needed. This report is designed to help you monitor the antivirus scanner health of your managed systems. Compare ConnectWise Automate vs STOPzilla AntiVirus 2022. Displays where the patch came from(e.g., Automate or Other). The computer has not been contacted within the last 15 days and may require patches to be installed. The Client Services report shows a summary of a clients assets, service statistics, service time and service requests. Bitdefender provides antivirus/antimalware consistently rated #1 in independent tests and a comprehensive set of additional endpoint protection layers as part of a unified MSP security suite - now also available for purchase with simple monthly usage-based licensing through ConnectWise. The Report Legend appears on the last page of the report and explains a high-level overview of the key areas of the report. The image below is the Executive Summary in the Report Designer. Protect against annoying adware and malware that infiltrates to steal data, intercept online payments, spy, or hold your information for ransom. This is calculated as Approved &Installed / Approved. Represents the number of devices that have a pending reboot. Displays a pie chart representing each type of device and the percentage amount that they make up of the total inventory of devices. Advanced Security provides preventive controls to protect sensitive data at the source. Mixed feelings at this point. These reports currently work onAutomate ticketing and do not pull ticket information from a Manage server. These platforms monitor your clients system for any suspicious or unusual behavior and can send alerts to help you stop intrusions before they start. Everything you need to know - from our experts. Displays the asset tag assigned to the computer. displays the operating system installed on the computer, the number of applications installed, the number of unclassified applications of the total number installed, the number of blacklisted applications and the total amount of space all applications are using. Forgot your cloud administrator account password. Displays the patch compliance percentage per device as well as a bar graph that represents the given percentageby color. However, the virus and anti-virus software to understand many people still have a misunderstanding. If you would prefer to remove the signature blockor return the signature block to the report, it can be toggled using the settings available to the ShowSignature parameter. If the Signature Block is configured to appear when the report is generated, you must submit the value to display the signature block manually, when prompted. In case your antivirus blocks ConnectWise Control, you can try adding exceptions for the following files and directories. Displays the ticket summary for the last 30 days for the number of tickets that have been created, opened, closed, overdue, unopened, resolved, combined, billed and the average number of days to close those tickets. Staying ahead of cybersecurity threats can be a challenging job for technology professionals. Displays a description or name of the device. Displays the rating for measurements of security pertaining to antivirus and patch checks. Although this is a proven, classic virus detection method, this is the major downside. As the types of viruses threat actors use continue to evolve, so do the types of antivirus software available. Connectwise was able to fix this quickly on the first ticket. Visit the ordering tab of this tile or click the buy now button to purchase. The filters are applied by creating calculated fields with the exact name of the filter in the table and then changing the expression to the value necessary for the change. Antivirus software is a computer program or set of. Only registered users can write reviews.After signing in, we'll redirect you back here. Outdated Patch Inventory: The patch inventory has not been updated in the last 30 days. For example, the two default SubReports are the report and page headers for all other default reports. You can utilize these reports to track changes to any managed devices. Displays a list of Client or Location names, sorted by default, in ascending order by the lowest compliance score followed by the Client/Location name. Displays the following device information: Displays the location name, IP address, and the device ID number. However, this database isnt updated, so it cannot identify any new or unknown threats. Displays a graphical breakdown of tickets on the basis of their current status in the form of a pie chart. The Third Party Patch Audit report displays a detailed breakdown of all third-party approved patches and the corresponding installed or not installed state. Lists all of the drives by drive type, the associated drive letter, volume name, model, file system, size, drive space, the percentage of drive space used and the current SMARThealth of the drive. Sarah, the ConnectWise Automate Administrator, wants to provide a report to her clients for an accurate assessment of time worked. Malware signature antivirus scans your clients system for specific codes and can remove specific forms of a virus. Displays the backup job product and icon, the operating system, the source path, the destination path, the type of backup job, the backup job schedules, and the number of successful jobs compared to the number of total jobs. Though antivirus and anti-malware software are similar, they provide slightly different functions. Displays NIST's CVSSscore level for the patch. Sarah, the ConnectWise Automate Administrator, needs visibility into systems where backups fail frequently or systems that do not have backup software installed. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, What is Antivirus Software & How Does It Work? It's our mission to give you the best tools available for you to succeed in serving your clients, and were here to help in any way we can. Page Count out of the Total Pages in the Report. Sarah can run the Remote Access Audit to view all remote connections, the reason for connection and the duration of the connection. This is calculated as Approved & Installed / Approved. Strong communication skills. Additionally, each individual health check within the Stability category displays a visual indication and overall percentage score. The sum of standards where the standard is enabled and is not ignored. Depending on the solution used, find either the plugin_eset_disposethreat or plugin_vipre_disposethreat. Displays a list of failed monitors andincludes the date/time of the failure, the type of monitor, the name of the monitor, any available failure details, and the interval of the failed monitor. . Displays any unsuccessful backups completed in the last 30 days for this computer. If you have purchased licenses for this product through ConnectWise we provide Third Party Support assistance. Monitor, troubleshoot and backup customer endpoints and data. Displays the operating system of the computer. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications. Conversely, anti-malware works proactively to find, detect, flag, and remove harmful files before they have a chance to do damage. Displays the client name, address, country, telephone number and fax number of the client. They also need to spot patterns in the data before they turn into bigger issues and turn what they see into actionable countermeasure steps. Displays information that identifies the current computer:client and location the computer is associated with, friendly name of the computer, its current status, the date it was added to Automate, nickname, the last contact with the server and its operating system. Increase shareholder value and profitability. Additionally, Mac and Linux system counts are recorded and assessed in the percentages. On your ConnectWise Automate server, open a new instance of ConnectWise Automate Control Center. Sarah, the ConnectWise Automate Administrator, needs to make sure that her company is meeting their SLA's with their client. From a single cloud-hosted management console and using a single agent you can easily and efficiently administer antivirus/antimalware, content control, device control, anti-exploit, patch management, encryption, optimized VM security, tunable machine learning, cloud sandboxing, EDR, and more. to learn about the differences of these two platforms in more detail. Displays the name of the pertinent client at the top of the page. The Remote Access Audit report displays a history of remote connections for each computer. The Patch Audit report displays a detailed breakdown of all approved patches and the corresponding installed or not installed state. The Patch Compliance for each workstation displays as a colored percentage bar (green, yellow, or red) based on patch policy settings. Displays the CPU, memory, and drive usage average percentages over the last 30 days as compared to predefined warning and critical thresholds. Tip:See your antivirus's documentation for instructions for white-listing or creating exceptions for certain files. Displays the total number of service requests per day for the past 30 days, separated by ticket types (e.g., New or Closed). The Contact Assets report displaysa list of assets, grouped by their contact assignment. An attack that causes severe damage can result in the corruption of sensitive data, significant system downtime, and even catastrophic financial loss. This report provides you with a simple starting point for developing custom computer reports. For MSPs specifically, its also important to consider upgrading from conventional antivirus options to full endpoint detection and response (EDR) software for even stronger protection. Left unchecked, these can cause significant damage to a clients system or network. This is Available to Purchase Through ConnectWise. All rights reserved. Displays the antivirus health score as a colored icon based on the scoring method used by the Standards and Health plugin in Automate. This isnt just important for your clients, but for your businesss security as well given MSPs are some of the most. Click Automation > Scripts > View Scripts. The Patch History Audit Report presents a list of the patch history for each device at any client or location. Displays the following client information: Displays the number of locations within the client. The report can be run for all clients or for a specific client. The antivirus platforms currently available will fall into one of the categories below: Since certain antivirus platforms can detect infectious files based on malware signatures, its easy to confuse antivirus and anti-malware software apps. This template features a fully functional client report with a short summary of client contact and asset information to get you started. Displays the report name, company logo and thedate the report was generated. Missing Patches: The computer is missing one or more patches due to no installation attempt. Displays the client name, address, country, telephone number, fax number, the number of locations associated with the client, number of completed and open tickets, as well as the number of issued alerts and active monitor alerts. The section also contains a line graph that provides a visual indication of drive use percentage over time. 5. Valid backup jobs is the count of backup jobs with a backup job status of. Displays the bottom five systems as it relates to patch compliance scores of each server or workstation based on the patch policy set in Automate. Displays the top five assets with the most failed standards as represented by a count of (Failed Standards / Total Standards). Consistent, scalable, and high-quality help-desk services with trained technicians. Cybersecurity experts recommend internal databases be cloud-based, since hackers are releasing new types of viruses almost every day. Limits the report results to a specific client computer.. Displays the client name, address, country, phone number, fax number, and the number of locations for the client. ConnectWise has a full suite of tools to provide and supplement antivirus software for your clients. Each line details the location of the connection, the computer name, the connected time and the duration of the connection. Know more. Displays the total installed, total not attempted and thetotal failed patches. These offerings form the foundation of defense-in-depth, a multi-layered security solution. As a result, anti-malware software applications need to be more complex than their antivirus counterparts. Displays the number of devices that have failed to install the patch. The Client Health Standards report lists a summary of your current health status, recent asset activity, and a short asset analysis. Displays the backup health for the client, the rate of success of the backup jobs, the total number of managed servers and workstations and the total number of at-risk assets. Displays the action performed on the patch (e.g., Install or Uninstall). The patch compliance score for the clientis calculated based on the number of successfully installed patches out of the total number of approved patches. The Antivirus Health report draws from data gathered from the Standards and Health plugin and displays the current health of managed antivirus scanners for each client. Schedule a Bitdefender Demo: Please email Cari Crossland (ccrossland@bitdefender.com) with three one-hour time slots that you are available. Displays signature lines for the technician and the client to sign to indicate that the ticket was completed to their satisfaction. Sarah, the ConnectWise Automate Administrator, wants to check the overall health of her clients' systems. Additionally, each individual health check within the Performance category displays a visual indication and overall percentage score. The Executive Summary report takes advantage of subreports to deliver a combination of information. Antivirus software is important for combating basic and advanced cyber attacks. To edit a script schedule: From the Control Center, select Automation > Scripts > Scheduled Scripts. Displays the start time of the backup job. Displays the rating for measurements of stability pertaining to CPU, memory, drive, operating system and a variety of other stability checks. It is recommended to run the report monthly, but frequency can be adjusted, if needed. Also, on the ConnectWise Server and the remote device launching Control Center, install Visual C++ Redistributable for Visual Studio 2015 (both x86 and x64). This example can be utilized to apply any of the listed filters in the above table. The sum of all standards where the standard is enabled, is passed and is not ignored. Displays the number of devices that have not attempted to install the patch. This product is available to purchase through the ConnectWise Marketplace. Click Yes to continue and proceed to the next step. Monitor network traffic and receive alerts when suspicious activity is discovered. The Client Failed Monitor Summary report listsa summary of monitor configuration, current monitor failures, and any outstanding alerts for each client. Displays the report name, date the report was run,and company logo. The report includes detailed listings of assigned assets, assets with contacts and assets without contacts. This is calculated as Approved & Installed / Approved. Agent Windows: Antivirus Exclusions. Each patch displays the following information: Displays the title and KBArticle ID for the patch. Sign in with ConnectWise. We offer solutions to help your customers identify potential weaknesses and liabilities while also improving their overall risk management. The information is grouped by each client\location\computer structure. Scans can either be done as soon as users power on their machines known as a boot-time scan or set for a particular time each day. Displays the history of remote connections made to the computer. Displays a list of assets that have been retired within the range and includes the asset name, location, date of retirement, the type of asset and the reason for the retirement. It is recommended to run the report monthly but should be adjusted, as needed. Displays the location, computer name, operating system, and the added date of the computers that are at-risk, when antivirus is not detected, as well as a total count of the number of assets at risk. Displays the total number of devices for the client. This report can be run for all clients or by a specific client. Remotely access and support any device, anywhere, any time. Chris, the Service Manager, wants to have insight into the efficiency of his team of technicians so he can determine if additional training is necessary. Displays the current definition schedules success rate calculation and value. The Drive List report shows each computer's detected drives, separated by drive type. This is the combined average of all health checks in the Performance, Stability and Security categories. When I did the initial install using the instructions in the documentation I couldn't even force an installation to a computer manually. LabTech and Connectwise Automate Versions - All Its important to understand the difference to design a protection plan that best fits your client. System administrators can set antivirus software to run various scans to maintain endpoint and overall network health. Represents the number of devices that have an empty patch inventory. Deliver the right security and cyber-awareness training to the individuals who need it most to stop breaches and minimize the security impact of unwitting user error. Displays details regarding the last patch jobs to run. Displays Client Information to the left (name and contact information for the current client), with an Asset Analysis to the right (a summary of asset counts for the current client). Sarah runs the Patch Compliance report to verify the patch health across her client base to provide compliance scores and list non-compliant devices. Displays a detailed list of all current outstanding alerts for the computer and includes a date/time of the alert, the source, and the alert message. Displays the total number of remote sessions, the duration of the sessions, the number of contacts that have initiated sessions and the total number of sessions by computer. Displays the rating for measurements of stability pertaining to CPU, memory, drive, operating system and a variety of other stability checks.The rating is displayed with a visual indication and overall percentage score. This page lists all of the default reports included with the Report Center solution and samples of each report. No problem! Note: The Executive Summary report is only available on Automate v12 and above. Displays a breakdown of installed servers and workstations with backups scheduled by location and the percentage of successful backups over several time periods (less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days). Displays the managed computer's backup history (completed, failed, canceled) for the last 30 days. Agent Windows/Configuration KB0100.60.239.008. Simplify compliance management with tools that keep your data aligned to regulations, policies, and obligations that are applicable to your business at both global and local levels. 2022 ConnectWise, LLC About Privacy Contact Us About Privacy Contact Us Since the sections are subreports, they can be reused in any other client-based report. Displays a graphical representation of the CPU and memory usage over the last 24 hours. Hackers are always evolving new attack methods, so monitoring installed files has a much higher success rate than detection based on a file signature database. | ConnectWise. Each workstationlists the associated location, computer, patch compliance, and patch status. It is recommended to run this report monthly, but can be run, as needed. Visit the ConnectWise cybersecurity glossary to learn about the differences of . I would appreciate some more documentation on what the CWA Sophos Plugin actually does. However, the report frequency should be based on your obligation to your client, so adjust as needed. Displays information for the client/location/computer/contact based on what level the report was run on. Displays identifying details about the client including the client name, address, country, phone and fax numbers (if applicable). Displays the page number, title of the report, and the date the report ran. Displays the operating system of the device. The Software Distribution report provides a list of the most common software installed at the selected level (e.g., all clients, specific client, location or contact). Additionally, the number of failed monitors and outstanding alerts associated with the computer aredisplayed in this section, if applicable. Please click the "Free Trial" button below to be redirected to the marketplace checkout process. 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