If resetting the Windows Security app does not work, run a Windows repair to fix Windows Security Center. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. This worked well but I have found a number of endpoints that weren't updating correctly so are stuck with tamper protection turned on. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm having trouble uninstalling Sophos Cloud Endpoint. operating system. Was this page helpful? If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: For a full list of requirements for the Sophos Endpoint Security and Control features, If we had nothing else to do, we'd be investigating alternatives. I made the big mistake of not disabling tamper protection and then Sophos stripped out most of the central portal including the endpoint section. Press the Windows key on your keyboard to open Start Menu. OR "The removal failed. 2018 Sophos Limited. different versions of FREE SOPHOS Anti virus. Check the AVRemove.log file and pen the file in a text editor (e.g., Notepad.exe). Try to reinstall Sophos Endpoint after. You selected to install a feature that is not Simple File Sharing has not been turned off on It would help me it you can specific the current version that you are trying to remove and also the Mac OS version. As it know longer appears on my iMac. Nothing else ch Z showed me this article today and I thought it was good. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. Any other ideas? Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. after the Procedure The removal failed The software was not successfully removed. Please can you help, i don't know what else to do. Here is the response to my ticket, which did fix the issue. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Insecure ownership or permissions were detected on a key directory. The Use Sharing Wizard option has not been turned off on Windows Vista computers. I love he product, but have had several issues since updating to the anniversary edition. Removal Failed. Try that fixit tool. Perform a manual installation. (At least for me). I'm doing so, however what a tedious task to uninstall this Software (I get the uninstall error on 2/3s of my PCs). Windows XP computers. If you can get the password from central you can then use a utility on the endpoint called SEDcli.exe and use arguments to provide the TP . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click Reset again to confirm. For us, Sophos are having a few too many product and support issues. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. I haven't got a clue what version it was. Part of this is to ensure the permissions of . Disable the tamper protection before uninstalling the Sophos endpoint. Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. Thankfully this was rubbish and I discovered that in the portal I could still see devices and through there get to policies and somehow find the hidden section to disable tamper proection gloablly. If the Sophos endpoint software is installed locally (or any method other than the console protection wizard), problems can still be solved. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. I tried to remove it by using the uninstall tool Remove Sophos Endpoint. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. This is probably because you did not enter your username in the format domain\user when finding computers. If you've still got access to some of central. These endpoints have errors such as this; ERROR Request: WinHttpSendRequest failed: 12029 (dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443). Here is the list: /Library/Sophos Anti-Virus/ /Library/Application Support/Sophos/ We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. I delated it so I could start again because it was not scanning anymore. Fixing failed removal on old versions of Sophos Home Expand supported on the computers operating systems. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Right-click on Windows Security on the Start list. Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. I had a similar issue where it couldn't uninstall the old on-prem version before migrating to the cloud version. Do not drag Sophos Home to the Trash as this will not uninstall the program. You are unable to reinstall Sophos Home due to error messages. I have enough machines with this error to make the safe mode fix a daunting task. The fix it tool simply resolved the issue with the MSI of the Sophos Anti-Virus component. The Microsoft Fix tool manages to get rid of SOPHOS from the installed programs, however I still have multiples Sophos SERVICES that are still installed and launched after using the Fix tool and rebootingAnyone? Cookie Notice Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. I appreciate the quick response. The MS Fix-It did the trick in the end. 1997 - 2022 Sophos Ltd. All rights reserved. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. GitHub - ayeskatalas/Sophos-Removal-Tool: Tool to remove all versions of Sophos AV\Endpoint Defense ayeskatalas / Sophos-Removal-Tool Public Notifications Fork 9 Star 13 Code Issues 3 Pull requests Actions Security Insights master 1 branch 0 tags Code 2 commits Failed to load latest commit information. Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. For instructions, see the. LICENSE Sophos Removal Tool.exe Computers can ping it but cannot connect to it. I'm currently in the process of removing all my endpoints as I'm leaving Sophos. This is the command I ran and its output: Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools, /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools, Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335, sudo: ./InstallationDeployer: command not found. Click More, and click App Settings. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. Your daily dose of tech news, in brief. I'm sending this via my phone, but will post the solution in a few. Legal details, Guide to the Enterprise Console interface, Getting started with Sophos Enterprise Console, Copying or printing data from Enterprise Console, Computers are not running on-access scanning, Can't protect computers in the Unassigned group, Sophos Endpoint Security and Control installation failed, Anti-virus settings do not take effect on Macs, Anti-virus settings do not take effect on Linux or UNIX, Linux or UNIX computer does not comply with policy, New scan appears unexpectedly on a Windows computer, Frequent alerts about potentially unwanted applications, Data control does not detect files uploaded via embedded browsers, Data control does not scan uploaded or attached files, Uninstalled update manager is displayed in the console, http://www.sophos.com/en-us/products/all-system-requirements, Automatic installation is not possible on that May I know what do you mean by different versions of Sophos AV? Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. Here is the list: Reboot afterward, to ensure all of the existing processes and kernel extensions are gone from memory. Privacy Policy. First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Jan 8th, 2018 at 9:44 AM check Best Answer For more information, please see our Installation cancelled." . Notes: The log file is added to each time the CRT is run and will grow in size if a number of attempts to install are made. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning, No scanning window. I have also tried using the "Remove Sophos Endpoint" application, but it results in a failure. The SophosZAP tool may help. (disabled them manually). In my case the Sophos Endpoint uninstaller would not complete stating "Unable to locate Sophos Anti-Virus MSI". Did you check the Services?On most of my PCs, Sophos services are still listed and launched. Ideally I would like to fix the update issue so tamper protection is disabled and I can push out my removal script. When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password: I tried uninstalling via the terminal following the steps in this guide:https://community.sophos.com/kb/en-us/14179. Pls help if you have encountered this problem before. Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. All rights reserved. Scroll down and click Reset. I believe it was for windows 7 as well. John Perkins over 4 years ago. Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall. I'm getting this error, "uninstallation failed unable to locate sophos antivirus msi". Welcome to the Snap! The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: 32-bit: REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings.txt I tried to remove it by using the uninstall tool Remove Sophos Endpoint. But I'm hoping that, since we don't have time to do that, things will improve :-). If that Microsoft Fix-It tool doesn't work for you, I'd suggest opening a ticket with our support team. I had that exact same issue a couple weeks ago. I've noticed that, although Sophos exists as many different components on a PC, there is now at least just a single uninstaller - which is great if it works. I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices. Reboot the Server If nothing has changed, you can run a script / batch file see the system requirements page on the Sophos website (http://www.sophos.com/en-us/products/all-system-requirements). Just curious, is it Windows 10 Anniversary? This topic has been locked by an administrator and is no longer open for commenting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The version I originally had on my Mac changed at some point, the interface looked very different. MacOS 10.12.16 Macbook Air 2015 Sophos Central Endpoint version 9.6.3 Uninstalling Sophos Central Endpoint - The Removal Failed - Discussions - Sophos Endpoint - Sophos Community Sophos Community I have tried these steps but still have a "Sophos Endpoint" user at login on my Mac. There is the TP password for each device listed and any previous ones. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. after the Procedure The removal failed The software was not successfully removed. But the problem of TP will prevent the easy removal. To continue this discussion, please ask a new question. Feel free to let me know if you run into any trouble navigating support or getting your issue resolved. But the error messages says Removal Failed. Your information helped resolve my issue. Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. While the Microsoft Fix-It tool does work, we've had to resort to it too many times in the last few months. When running the fix-it tool mentioned I choose to have it fix and remove Sophos Anti-Virus and not the other items listed. Was there a Microsoft update that caused the issue? No scanning window. Also unlock the server if you locked it before via Sophos Central Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Sophos Central Endpoint failed to install Sophos Endpoint Defense (Failed to copy corecustomeradapter.dll) Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Endpoint Defense 3.0 Detections Detected Log Lines Log Lines Explained What To Do Related Information/Articles mMaybe Iupdated it at some point, i can't remember. Support were entirely unhelpful and told me the portal was gone and I had to put my 700 machines in to safe mode to disable tamper protection manually. Uninstalling Sophos Central Endpoint - The Removal Failed, https://community.sophos.com/kb/en-us/14179. 1997 - 2022 Sophos Ltd. All rights reserved. Just curious. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. and our Info on the Sophos User can be found in this related post. 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