All of this can help keep data safe and meet regulatory needs. These services provide integration points between the cloud and your existing environment, while enhancing and streamlining your users' experiences. Control Hub only needs a display name and email address to create a user. Go to Management > Users, and then click Manage Users. The tool doesn't check to see if you've corrected the issues until after you start the final update. Those API integrations don't need to change to use an email address for authentication at the time of site update. See the user management documentation for supported synchronization workflows. Tracking code values for users will be preserved and available after updating a site to Control Hub. When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and the Webex App App by entering their email addresses. A. You must disable Allow host account signup and Allow users to request additional services in Site Administration before you update your site to Control Hub. At any point, you can always add more users. If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. When you are managing a meeting site in Control Hub, users cannot request their own host account for that site. If the meeting site is configured for SSO, then you must also configure SSO for your Control Hub organization. This should be done before updating the site to be managed in Control Hub. If you have users whose email address domains belong to a Control Hub organization that's in Webex for Government, then those users must be deactivated in Site Administration before updating the site. To edit multiple users' services, go to Management > Users, click Manage Users, select Export and import users with a CSV file, and then click Export. External users with Basic Meetings licenses will need to be deactivated or upgraded to a paid Webex Meetings license prior to updating the site from Site Admin to Control Hub. Users that are shown as inactive in the user status column of Site Administration won't have access to the Control Hub managed site. Organization full administrator role for API integrations. Then, the Cisco Directory Connector updates your organizations user list when it synchronizes the user account information. Directory Synchronization if you have a large organization with existing Active Directory user accounts. You can check the statuses of various Webex services by going to Monitoring > Troubleshooting and selecting Status. Click Update to Control Hub. There is an exception to this rule: site administrators are eligible for updating to Control Hub if they belong to the partner organization that created or manages your Control Hub organization. Confirm that the updated integration is working as expected. In the Host Profile column, change all the tracking code rows marked as Required to AdminSet or Optional. User management in Control Hub has more modern underlying technologies, so there are a few differences in managing sites in Control Hub. Sign in to Site Administration, and open the Update Administration page. Those settings will be applicable as before the site update. But there are some exceptions which are detailed in the following list: createuser API takes longer to complete on Control Hub managed sites. In Webex Control Hub, you can Manage user accounts. For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. This issue is being worked on and we plan to resolve it in the coming weeks. A. Make sure that all your administrators know that you are updating the site to Control Hub, and that they must not make any changes in Site Admin after you start. This value will also be passed to Control Hub during auto creation of new users. Read https://help.webex.com/n3ijtao. Walkthrough Wednesday:Site Admin (SA) to Control Hub (CH) migration QA - Cisco Community Cisco Community Webex Webex Community Webex User Knowledge Base 273 Views 0 Helpful 0 Comments Walkthrough Wednesday:Site Admin (SA) to Control Hub (CH) migration QA Danny Servantez Jr Hall of Fame Cisco Employee Options on 06-24-2022 09:56 AM Q. A. Updates will take longer if you start at the top of the hour. There are some features you must disable, and you must check that all users are in a good state to be updated to Control Hub. They won't block you from starting the update administration process, but it's better to fix the email addresses before starting the update. Site update takes approximately 2 minutes + 500 users/minute to complete. Notifications indicate new features or necessary account maintenance. The site will use the same SSO IdP as the Control Hub organization. A. Users who already joined meetings before the site update started won't be affected. Users must. If users have multiple sites with multiple credentials, the site URL should help them determine which credentials to use. You can also learn more about XML API integrations on Control Hub managed sites with this guide. We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. After the update is finished, you can download a list of all users in Site Administration and see which of those users were active or inactive on the site. If users forgot their password, they can just click on Forgot your username or password? See Configure Branding for Your Webex Site for more advanced branding configurations. I am stuck on the last assignment of the Control Hub training in the learning plan. A recently re-added administrator was given full rights in the admin roles. Control Hub has the following options to prevent unauthorized access: Automatic timeout after the first few failed attempts. Webex CallingThis service provides cloud-based calling. This section focuses on differences called out when updating your site. Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. From the customer view in https://admin.webex.com, go to Users, click the more button, and then click Delete User. When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and the Webex App App by entering their email addresses. Overview When you sign in to Control Hub, the first thing you see is an overview of the services that are active or available. To access the Webex Meetings configurations and change the default options in Control Hub, sign in to https://admin.webex.com and go to Services. Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enables you to provision, administer, and manage Webex services. Users are redirected to sign in to that site. Depending on the number of users that you want to add, we recommend that you use: Manually Add or Modify Users if you have a small organization so you can add up to 25 users at a time. The update will fail if: We strongly recommend verifying your domains and claiming your users. They can now access the customer sites again. In the file that you download, simply add True for the services you want to assign to each of your users. A. If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. The update starts a banner appears above Site Administration to let you know that a site update is in progress. You can use the People API to create organization administrators with full or read-only permissions, and these become administrators on all your Control Hub managed meeting sites. Take the recommended action for each user in the file. Update Webex Meetings site management from Site Administration to Control Hub. This window shows that. Sites must be associated with a subscription before it can be updated to Control Hub. A. Control Hub has other license management options, like auto-assignment templates. Sign in to Site Administration and click Update Administration. All management for this site must be done in Control Hub. * Other browsers may produce unexpected results. You can also synchronize users using SCIM API. Enter in custom problem reports or help site URLs so your users can submit issues regarding your Webex site. But your results could vary. For individual user deactivation in Site Administration: Use the index, search, and filter controls to find the user. Sign in to Control Hub at https://admin.webex.com and open the Meetings page. If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Administer licenses to users, and see notifications to stay updated with new functions to set up in Control Hub. This should be done 24 hours before you start the site updating process so that users on the site can be linked to the new users in your Control Hub organization. The following reading will help: The Control Hub eBook: https://ebooks.cisco.com/story/controlhubessentials/, How to manage your domains: https://help.webex.com/cd6d84. Import the completed file, click Add and remove services, and then click Submit. If your organization is configured for directory sync, make sure all users on the site that must be part of the Control Hub organization are added to Directory Connector or Azure AD first before starting the update. Site updates are paused for a few minutes before and after the top of every hour. This type of situation is best avoided by updating the email addresses of users in Control Hub as changes are made to the email addresses of the same users in Site Admin. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. Control Hub is a web-based, intuitive, single-pane-of-glass management portal. In Site Admin you can assign a host license to any user. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services, such as Meetings, Messaging, and Calling. It can take some time for the download button to appear (minutes for most organizations). Assign Webex services and licenses. How To Complete Control Hub IT Admin Training, Customers Also Viewed These Support Documents, https://community.cisco.com/t5/announcements/happy-july-golearn-webex-com-is-live/m-p/4426709/highlight/true#M469. You can no longer manage this site in Site Administration once the site update finishes. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). To unblock the site so you can update to Control Hub, either remove the SSO IdP from the Site Admin site or add an SSO IdP to the Control Hub organization. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. The site has no subscription associated with it. A. Username values are lost after updating a site to Control Hub. Most XML API integrations should work, without any changes, after updating your site. You'll still have access to them. Reset password for a Webex Meetings site: If you update a non-SSO site to Control Hub, then your users will have to re-sign in to the Webex Meetings mobile app for iOS. Site updates are paused for a few minutes before and after the top of the hour. While you can edit the services for an individual user, it can be more efficient to edit multiple user's services at once using our bulk CSV template. Find and disable the Allow host account signup option. at the sign-in screen to reset their password. As an administrator, use this document to get familiar with Control Hub, and begin configuring services for and adding users to your organization. Choose one of the available methods to add users. Control Hub has a centralized, automated way for you to assign meeting licenses to new users instead. If you are using API integrated applications, you need to update them to use the Webex API. After adding users, you can assign various Webex services to them. Ask the user to check that they can schedule and host new meetings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services, such as Meetings, Messaging, and Calling. Cisco Webex is the only solution that provides the scalability, security . We recommend that you update your site management from Site Administration to Control Hub before the end of the first half of 2023. See the configuration guide for more information. For admins whose credentials are used for API integrations, we recommend that you promote those admins to organization full administrators in Control Hub, ideally before updating the site to Control Hub. You must disable this feature in Site Administration before you update your site to Control Hub. Consistent security policies across all Webex services. Adding users to Control Hub: https://help.webex.com/nj34yk2, Integrating your Control Hub organization with an identity provider: https://help.webex.com/lfu88u. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. The site update will fail if any active users on the site can't be linked to a Control Hub organization. Contact your Webex Support team. You can get a report of inactive hosts to help you remove licenses from those users, individually or in bulk, or by API. See Manage User Accounts in Cisco Webex Site Administration for more information. Go to Management > Organization Settings, scroll to Authentication, click Modify, and then select Integrate a 3rd-party identity provider. Go to Monitoring, select Analytics or Reports, and select the service or reports that you want to receive data for. Welcome to Control Hub. How To Complete Control Hub IT Admin Training Go to solution ellen.tutterow Beginner Options 07-25-2021 02:26 PM I am stuck on the last assignment of the Control Hub training in the learning plan. In Control Hub you can accomplish the equivalent by using an external full administrator account for this purpose. Read more about managing meeting sites in Control Hub at https://help.webex.com/naqlzeu. They can view the main control hub but no longer have the management customers in their side panels. The update will fail if active users on the site can't be linked to Control Hub users. A. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. Add a new user to your organization. These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. The site update will take longer to update if it's triggered near the top of the hour. Try these actions to fix users with mismatched email addresses: Change the user's email address in Site Admin to match the Control Hub email address, Users can edit their Site Admin profiles: https://help.webex.com/nmig1kcb. Some users may have a different email address in Site Admin and Control Hub. If your organization uses directory synchronization, the delete option is not available in Control Hub, and you must delete user accounts from your Active Directory. Claim your users from other organizations (after verifying your domains): https://help.webex.com/nceb8tm. Confirm that their scheduled meetings are effective. Once you've reviewed the user CSV file and looked at what features you may have to reconfigure, continue reading the rest of the sections in this article to prepare your site and organization on how to update to Control Hub. Although the Meetings for iOS app won't require users to re-sign in for up to two months after the site update, we suggest that users re-sign in manually to preemptively avoid that situation. Control Hub has its own APIs, including People and License REST APIs for creating and licensing users at: https://developer.webex.com/docs/api/v1/people, https://developer.webex.com/docs/api/v1/licenses. This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. Your scheduled meetings also aren't affected. Webex App uses basic authentication. Wait for the export to finish. You can set up and enable Hybrid Services for your Webex sites. Small business account management (paid user), Review prerequisites for updating administration, updating a site to Control Hub is permanent and you can't undo the update once it finishes, Prepare site API integrations to work with Control Hub, https://ebooks.cisco.com/story/controlhubessentials/, https://developer.webex.com/docs/api/v1/session-types, https://developer.webex.com/docs/api/v1/tracking-codes, Disable Site Administration features that block updating administration to Control Hub, Review Site Admin users that could block site update, Manage User Accounts in Cisco Webex Site Administration, Batch Import and Export Webex Users in Webex Site Administration, Update a Meetings site to be managed in Control Hub, Validating site management from Control Hub, set up organization- or group-based license templates to automatically assign licenses, End user sign in changes after updating site to Control Hub, set up organization- or group-based license templates. Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. After adding a device, Control Hub generates an activation code that you must enter into your device to link it to Control Hub. Enable licensing for external users who aren't in the same organization that owns the Control Hub managed site. You can choose to set up SSO so that people only authenticate once. See Webex SIP Addresses in Webex Control Hub for more information. I'm updating this post to say we added the admin to the external admin group. Ciscos long term direction is to use only REST APIs (for all operations on users and meeting sites). A pop-up window appears. As a full administrator, you can delete a user if, for example, a user leaves your company or you made a typo in an email address that you entered when adding a new user. A user export file of all users in Site Admin is available in Control Hub for 90 days after you update the site to Control Hub. Solved: Control Hub - Administration - Cisco Community Solved: A recently re-added administrator was given full rights in the admin roles. If you configure these additional requirements, you cannot add users to the site without them. Control Hub Administration for Webex Services Control Hub Get Started Section Overview Get Started with Control Hub What's new in Control Hub Provision your Webex services subscription Link Webex sites to Control Hub Provision New Cisco Webex Sites in Cisco Webex Control Hub Get Started with Webex Hybrid Services Some features need to be disabled before you can update a Webex site to Control Hub. Consistent security policies across all Webex services. Review the list to check for any problems while updating. Per the help doc above, claiming users can take up to 14 days. Yes, the user will have access to all of their old Meetings content if they're assigned a license to any of the previous Webex sites they were on. Control Hub isn't designed for mobile devices. You can read about these prerequisites in the earlier parts of this article. Now that you have set up your services, you're ready to add people from your company directory. Continue through to download, edit, and reimport a metadata file that users must get signed by a certificate authority, and then click Save. If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. Users must enter their email address to sign in even if their organization is configured for SSO. If you already have sites to change services for, or to view your sites, go to Services > Meeting > Sites to view a list of your Webex sites. Within Reports, you can use classic reports to receive data on Webex Meetings, Webex Events, Webex Training, and Webex Support. Calling in Webex App (Unified CM)This service is a client-based integration between your Unified CM environment and the cloud. If your site fails to update to Control Hub, check the following table to see if one of these comon errors are the cause and what you can do to fix it. This requires you to configure your SAML assertions to pass this value when configuring SSO in Control Hub. Before updating your site to be managed in Control Hub, make sure that: To make sure we update your users to Control Hub successfully, you must fix the following types of user problems before you update the site to Control Hub: Users with mismatched email addresses in Site Admin and Control Hub. We plan to deprecate Webex Site Administration in Q4 of the 2023 calendar year (exact date to be determined). Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. Select a user who was a full administrator in Site Administrator, and verify that they have the appropriate level of access to the updated site in Control Hub. A. See this article for supported calling feature for all Webex-based call services. Contact your Webex Support team to validate that the site is user-linked. Get the Report Create a seamless, smarter admin experience. Yes. We have a centralized user management system underlying Control Hub, where users are distinct and unique within the whole organization (and all of Webex). Change the user's email address in Control Hub to match the Site Admin email address: https://help.webex.com/nsi3kgb. When users sign in to a Webex Meetings site, the sign-in screen will look different. Site Administration allows you to specify required profile fields for new users (previous screenshot). Overview When you sign in to Control Hub, the first thing you see is an overview of the services that are active or available. Old usernames can no longer be used, and those users must use their email address to sign in. A. The user can no longer sign in to your Webex site, all their assigned Webex services are removed, and they are removed from any spaces or teams that they were participating in. Before updating your site to Control Hub, we highly recommend that you review the following items first to make the update go as smoothly as possible: This file will list all the users that need attention and will have a recommended action for each user. The same API URLs will continue to work. Control Hub; Webex Meetings and Webex Webinars; Webex for Cisco Broadworks; Webex Calling; Hybrid services; Webex devices; Webex Contact Center; Release notes. The number of users in this file gives you an idea of how many user-related issues you have to work on before you can update the site. Cisco Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, JavaScript is not enabled. You can add devices to your organization, and assign them to either individual users or shared workspaces. You can automatically synchronize your directory on a scheduled basis instead of manually adding or removing accounts in Control Hub. We had a problem updating the Webex users. Welcome to the Webex Community. You can set up organization- or group-based license templates to automatically assign licenses to new users. If you are planning on providing support for your users, you can go to Management > Organization Settings and scrolling to the Support section. The sign in-experience to the Webex App isn't affected as a result of updating to Control Hub. There's a few minutes delay for this operation during the top of the hour. See this article for more details. You can also configure specific Webex Meetings sites by going to the Meeting section and selecting Sites. If you are deploying Cisco Webex Meetings in Control Hub, users in your organization can start using their Webex Meetings site with the default options when users are imported into Control Hub. Management and analytics overview They can view the main control hub but no longer have the management customers in their side panels. Users are allowed to reset their password in Control Hub organizations (if password isn't managed via SSO). Username values in Site Admin are overridden with email addresses of users in Control Hub after the update has finished. In Site Admin you can choose to allow users to request a (host) account on the site. But your results could vary. Claiming users is especially important to do because it ensures as many users as possible who should be in your organization are actually there. If your API integration uses a SSO bypass account, make sure that this account is setup as an admin or external admin in the Control Hub organization; otherwise, the integration will fail after updating the site to Control Hub. Make sure to also set up an automatic license template so that new users will automatically get assigned licenses once their accounts are created in the Control Hub organization. Web Conferencing Control Hub Manage, analyze, and secure your Webex services Control Hub offers a holistic view of all your Webex services. There are similar questions in the announcement thread for the new golearn platform, see https://community.cisco.com/t5/announcements/happy-july-golearn-webex-com-is-live/m-p/4426709/highlight/true#M469. You'll be blocked from updating your site. Many organizations that use SSO may prefer to centrally manage their users in external directory tools such as Microsoft Active Directory and Microsoft Azure, as well as requiring authentication with external identity providers. As an administrator, use this document to get familiar with Control Hub, and begin configuring services for and adding users to your organization. Yes, the user will still have access to their old recordings. Use the Hybrid Services deployment guides to plan for, deploy, and troubleshoot each service for your organization. Welcome to Control Hub. Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. View usage analytics. Site linked organization ID isn't the same as the subscription organization ID. Control access and authorization. You can read about the details and caveats at XML API 41.11.0 Updates. I've already gotten an certificate of completion and my reviews are still processing by both, Cisco's confirmation as well as the one from trust radius.. If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. Common sign-in experience for all end users between different Webex services. Read more about tracking codes at https://help.webex.com/izu2ty. Those users also won't be shown as having any access to the site in the user section of Control Hub. You can also use metric analytics to see how your users interact with Webex Meetings. Inconsistent license information between Site Admin and Control Hub. Open the CSV file and check the Recommended action column (the last column). Welcome to Control Hub. In Site Admin SSO sites, many integrations use a local admin account to bypass SSO authentication. Site Administration has a feature that temporarily locks users out if they fail to sign in after a number of tries. : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. We'll also enable licensing external users with APIs. All users of the site who shouldn't be in your organization are deleted from your organization. This causes the site update to not work because you won't be able to resolve the users with issues. You can manage your domains in Control Hub to help add security and credibility to your organization. When you deactivate users, they lose their host license or attendee privilege (depending on which role they had while Active). Admin join - With the Admin Join capability in Troubleshooting, . Delete a User from Your Organization in Cisco Webex Control Hub, Small business account management (paid user), Ways to add users to your Control Hub organization, Delete a customer organization in Control Hub. This is a temporary stop-gap measure and the integrations should still update to use email address or Webex Oauth for authentication. For a more detailed overview of the differences between Site Administration and Control Hub, see this article. You can also allow users with an account to request additional services on the site. Depending on each user's history, the number of sites they had an account on, etc. Make sure there are no pending or blocking actions on the subscription. If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. The site has no subscription associated with it in the Control Hub organization. Find Require for account signup: and clear all the boxes for required user profile fields. This setting can be found in Management > Organization Settings and scrolling to SIP Address for Cisco Webex Calling. After you sign in, the setup wizard automatically starts if you're in a trial. If you update your site to Control Hub without correcting user email address mismatches, the affected users must use their Control Hub email addresses to sign in to their meeting site. For better performance, you can add an additional thread to parallelize createuser calls. Change one of the email addresses or usernames. Control Hub does have Webex site specific administrator roles, but the People API can't assign this role at this time. Webex App; No, user settings will remain unchanged. Pending self-sign up account requests aren't carried over to Alerts center. Notifications indicate new features or necessary account maintenance. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to complete in around 8 minutes. Legitimate users have a self-service option to change their forgotten passwords. A. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. This process can take a while depending on the start time and number of users in the site. If the Control Hub organization has SSO configured, then that SSO governs the sign-in experience to the Webex App and all Control Hub managed sites. This guide references Webex Integration token management and how to exchange these tokens for session tickets for use in XML APIs. To help plan your site update, review the Site assessment readiness section. If users were created in Webex Identity/Control Hub due to site linking, then their first linked site's credentials apply (if the org wasn't configured with SSO). As a full administrator, you can delete a user if, for example, a user leaves your company or you made a typo in an email address that you entered when adding a new user. What is the Cisco Webex Control Hub? If you're using SSO, then ExternalID is a Control Hub user attribute that can contain this value. Assign roles to people: Customer Administrator Account Roles. CSV Add or Modify Users if you have a medium-to-large sized organization of more than 25 people. A. I wanted to do the training first. That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. Some sites won't be enabled for this feature until the partners that manage those organizations are ready. JavaScript is not enabled. After your organization is created, you receive an email to get started on using the administrative functions on Control Hub. Go to Services and select Settings for the service you want to configure. For batch user deactivation in Site Administration: Open the CSV file and modify the Active column values to N for all affected users. Claiming eligible users (your company's users) into your Control Hub organization (requires that your organization has verified the email domain of those users) will reduce the number of users that need to be deactivated before updating your site to Control Hub. A CAPTCHA mechanism (Completely Automated Public Turing test to tell Computers and Humans Apart). We don't list these users in the users-to-review.csv file. Administrators with only a Site Admin role may not be able to do some operations with XML APIs, such as changing a user's email address or display name. If your site has API integrations, then switch to using the People APIs. Some usernames or email addresses in Site Administration conflict with usernames or email addresses in Control Hub. This feature isn't available in Control Hub because there are more robust ways to add new users. First, review this document and ensure that your organization follows the best practices that are recommended in the, Next, sign in to Webex Administration and click. As a best practice, we recommend that you update a test site first to confirm that your API integrations will work unmodified after updating to Control Hub. Before you update your meeting site to be managed in Control Hub, you should prepare your Control Hub organization. You can see a list that shows you what feature needs to be disabled. We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Is this a synchronization issue and will eventually appear in Find A Community Buy or Renew Find A Community Features marked with a yellow triangle exclamation point icon are just for your information and require no action. Webex is becoming a unified platform for managing meetings, messaging, calling, and other modes of collaboration. If any issues come up with a Webex service, you can go to the Troubleshooting section to quickly see which meetings and users are experiencing problems. See the SSO integration guides for more information. Whether you're starting a trial or a paid subscription, click Get Started to set up your admin account and access Control Hub. After triggering the site update from Webex Site Administration, you can sign in to Control Hub to see the status of the site update. You can add workspaces to your organization if you have shared devices that are not assigned to specific users. If anything goes wrong, you'll see an error message with suggested action. Those deactivated users will lose their service on the sites.*. Otherwise, you'll see a success message. Updating a site from Site Administration to Control Hub wont require an update of client versions. The most common recommended action for these users will be to claim the users in Control Hub or deactivate the users. If your organization uses the auto account creation feature in Site Admin, then you should set up an equivalent feature in Control Hub and set up an automatic license template to automatically assign licenses. Cisco Webex Control Hub provides the intelligent, actionable insights that IT needs to manage all collaboration workloads through a single pane of glass, whether workers are at home or in the office. Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. You can't use Site Administration to manage a meetings site after updating to Control Hub. Sites on releases prior to 42.12 cannot update site users or administrators who are already in different Control Hub organizations to the Control Hub organization that you're updating to. Click Download CSV once the export finishes. This applies to both Control Hub managed sites and sites that were updated to Control Hub. Read about the features that need to be disabled and the differences you can expect in user management and host licensing (also documented in this article). If you want to assign Site Admin roles via an API, you're still required to use XML API. You can see a list of your meeting sites. You can set up your Webex Services (Meetings, Messaging, and Webex Calling). You can view your view the licenses across all your services. You must disable mandatory profile fields and tracking codes before you update your site to Control Hub. The following subscription has pending operations in Control Hub: (SubID). Use Control Hub to manage your users, services, and devices. Modern administrator controls, such as Directory Connector, SCIM, and active directory groups. Users will have a single, unified sign-in experience to the Webex App and all Control Hub managed sites. Welcome to the Webex Community. All tracking code values for users are preserved when you update a site to Control Hub. In Site Admin you have an auto account creation feature that creates users when they authenticate themselves by SSO. For a demo on how to update your site to Control Hub, see this video. Retry site update after pending operation is completed. Auf der Webex-Hilfeseite von Cisco wird detailliert beschrieben, wie ein Webex- und Microsoft 365-Administrator eine Kommunikationsbrcke zwischen den beiden Plattformen erstellen kann, um die . If you have many devices within your organization, you can also search for devices. People API doesn't support the assignment of Site Admin roles to users. Please enable it and reload the page. All other user fields are optional when you create a new user in Control Hub, so we do not enforce additional profile data for Control Hub managed sites. As an administrator, use this article to get familiar with You can also manage user licenses by API or in bulk using CSV. You can upload your organization logo to enhance your users' experience with Webex applications by going to Management > Organization Settings and scrolling to the Branding section. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. Session types and tracking codes are also available with REST APIs at: However, the REST APIs above don't support all the user management functions available in XML APIs. Depending on what your integration is doing, admins may also need to be assigned a host account on the Control Hub site for the integration to work (this wasn't required for admins in Site Admin sites). For a demonstration on how updating your site to Control Hub works, see this video. See Batch Import and Export Webex Users in Webex Site Administration for more detail. The user may not know that they now need to use their Control Hub email address to sign in or the email address in Control Hub may no longer be valid in their organization's SSO IdP. Look for the Site Update section, where you can read the Update status. Read about the best practices to set up an organization: Best practices on setting up a Control Hub organization, Small business account management (paid user), Export and import users with a CSV file, Integrate a 3rd-party identity provider, SIP Address for Cisco Webex Calling, edit the services for an individual user, SSO integration guides, add devices to your organization, Supported Devices and Applications for Webex Services, Best practices on setting up a Control Hub organization. Please enable it and reload the page. Contact your Webex Support team. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. Control Hub doesn't support Internet Explorer. If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. I wanted to do the training first. . User credentials are associated with their Control Hub identity. * Starting with the release of 42.12 for Webex Meetings, you'll be able to update sites with external organization users unless those users have Basic Meetings licenses. If site is SSO enabled, then make sure that: The site license information in Site Administration doesn't match the site license information in Control Hub. See this help article for more information. The site will switch over to use the same SSO IdP as the Control Hub organization. You can extend this to require tracking codes for user creation (screenshot below). Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. You have any pending actions on the subscription associated with the site that youre updating. There are no changes to them. Re-sign in required for users on Webex Meetings mobile app for iOS: During the site update, users whose usernames don't match their email addresses may need to sign in again. All users of the site who should be in your organization are actually in your Control Hub organization. Authentications for API integrations via username and password that worked before updating the site will also continue to work. Click a site to see information about that site. Go to Configuration > Common Site Settings > Tracking Codes. Customers Also Viewed These Support Documents. Common sign-in experience for all end users between different Webex services. Grant them a host license, modify their session types, and verify that they can host meetings. If your organization is configured for directory sync, then make sure all users that you want to be in your organization are present in the site. Features that are marked with a red circle X icon must be done. There is an issue with the organization ID. This is your home to ask questions, share knowledge, and attend live webinars. When Control Hub loads, you can review your settings on the Overview page. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. License templates to assign multiple licenses to users automatically. To make it easier to organize and search for devices later, you can group devices with tags. They should be able to read and modify the site; create, license, modify, and delete users. Deactivated users will still appear in the site CSV export file after updating the site to Control Hub. The faster you're able to troubleshoot Webex Meetings, the faster you can get back on track. I am not yet using Webex Control Hub, so how am I supposed to leave a peer review for it or other Cisco products? * Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later. A. This is your home to ask questions, share knowledge, and attend live webinars. XML API service URLs' are unchanged after a site is updated from Site Admin to Control Hub managed. The experience of managing sites in Control Hub is similar to managing in Site Administration. Choose the site to configure and then click Configure Site. Understand operations at every level Get real-time insights into user adoption and engagement, historical quality of service, calling metrics, Webex messaging engagement, and device utilization. If you try to update the site to Control Hub while users have these problems, the update administration process could fail. Setup Webex Devices. In Site Administration, the user profile is distinct per meeting site. You can add a site to your organization and manage Webex services from Control Hub. Manage your services and users, provision devices, view detailed analytics and reporting, and configure security and compliance policies. Site update takes approximately 2 minutes + 500 users/minute to complete. A. After accepting the terms and services agreement, you can review your services. You can also use the Analytics and Reports sections on Control Hub to see how your users use your Webex site and services. Host recordings aren't affected. Contact your Webex Support team. The email address the activation email was sent to is used to sign in, where you'll be prompted to create your administrator password. If Message, Meeting, or Webex Calling is provisioned for your organization, you can configure the settings for each service. Register devices for people and workspaces: Find out what devices and applications are supported: Supported Devices and Applications for Webex Services. I am not yet using Webex Control Hub, so how am I supposed to leave a peer review for it or other Cisco products? A user's email in Site Admin is used by another user in Control Hub. Yes, you can still sign in to the site URL where you can access recordings, schedule meetings, etc. Those same credentials apply to all Control Hub managed sites in that same organization and to the Webex App. For Workspaces to be correctly configured, you must set the SIP Address for your organization. Your browser downloads users-to-review.csv. XML APIs for user management will continue to be supported until REST APIs can be used exclusively for all user management operations. Any content that they created in spaces is not deleted, and the content is subject to the retention policy that each space owner has implemented. There are conflicts in the single sign-on (SSO) settings. An internal error prevented this site from being updated. Open the Review prerequisites for updating administration control, and click Export affected users in CSV. Webex Control Hub is the single interface for Administrators to manage and realize the value of all that Webex has to offer. You and other administrators can review self-sign up requests in Alerts center. Is this a synchronization issue and will eventually appear in the clients account or will additional administration on their account be necessary. See the deployment guide. (see screenshots). Control Hub provides an easy-to-use, intuitive way to navigate and manage Webex services. Here are some steps to familiarize yourself with and try out management of your site in Control Hub: Select a host, and verify their license and session types. This button is only activated after the steps above have been completed. XML APIs are now forward compatible with Control Hub managed sites. SSO is enabled in the Control Hub organization. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. Control Hub, and begin setting up your organization. Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. Encourage them to use the services you provide, and submit feedback. Upload your own logo by choosing Use your own logo and clicking the blank field. Above: Control Hub dashboard Control Hub enables you to provision, administer, and manage Webex services and Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Video Mesh. If your site is large and has more than 1000 users whose email addresses are different in Site Admin than in Control Hub, then you could experience an empty "user to review" CSV file in the site update wizard. Users can also reset their password by following these instructions: If an end users email address changed and that user had a different email address in Site Admin and Control Hub at the time of site update, that user may experience problems when trying to sign in. Domains also help with user management. After adding a device, Control Hub will generate an activation code that you must enter into your device to link it to Control Hub. This CSV file includes username values. 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